FAQ
Answers to the questions we get most often - about products, sizes, delivery, returns, complaints, and our loyalty program. If you don't find what you're looking for here, write to us using the contact form or reach out via the chat in the bottom-right corner of the page.
Table of contents: About the store and our products · Sizes and measurements · Order · Payments · Delivery · Returns · Complaints · Club and points · Account, newsletter and personal data · Physical stores · Contact
About the store and our products
Is the clothing at Bloomlo second-hand?
Yes, mostly. Bloomlo is a second-hand clothing store. Every item previously had an owner, and we inspect, measure, describe, and photograph it before putting it up for sale. We also have a separate New clothing category with unused items; each product page includes a Condition field that clearly tells you what you're dealing with.
Where does your stock come from?
We buy from regular suppliers in various countries across Europe and the world. We mainly look for clothing sorted into the highest grades - known in the industry as cream, extra, and premium - as well as outlet stock. In practice, this means that before a package reaches us, someone has removed any damaged and worthless items from it.
What condition are the clothes in?
We sell items in good condition, and we describe any defects we notice on the product page. We complete the Condition field for every product. Some items still have their original tags - we mark these with the With tags label. The photos show the specific item you'll receive, not a catalog photo.
Is each item available as just one piece?
Yes. We don't have size runs or made-to-order deliveries - there is one item in the store, exactly the one shown in the photos. Once it's sold, it disappears from the selection. So if you like something, it's worth not waiting.
How often do new items appear?
We add new items every day. We don't have seasons or collections - new items are added to the site daily. You'll find the latest products in the New arrivals category.
What brands can I find in your store?
Our selection includes brands known from shopping malls, as well as brands that are no longer produced. Since every delivery is different, we don't keep a fixed list of brands - the quickest way to find a specific brand is to use the search bar at the top of the page. We provide the brand on the product page in the Manufacturer field.
Do you sell women's, men's, and children's clothing?
Yes, all three. In the store, you'll find women's, men's, and children's clothing, as well as shoes, handbags, and accessories.
Can I reserve a product?
We don't offer reservations. For items available as a single piece, orders are processed on a first-come, first-served basis. However, you can add the item to your wishlist - using the heart icon next to the product - to keep it handy.
What does the product code in the description mean?
The product code is our internal number for a specific item. Provide it when contacting us about an item - this lets us immediately know which one you're referring to.
Sizes and measurements
How do I know whether the size will fit?
Use the measurements rather than the size on the tag as your guide. For clothing, we provide measurements taken flat - depending on the type of item, these include the width from armpit to armpit, waist and hip width, total length, sleeve length, and for shoes, insole length. The easiest way is to measure a similar item you already own and compare the numbers.
Why don't you provide only Size S, M, L?
Because the size on the tag can be misleading. Our products come from different countries, brands, and years, and the same letters can mean different things for each of them. We provide the size on the tag, but measurements are more reliable.
How do you measure clothes?
We measure items flat, while laid out. The width from armpit to armpit is the distance between the sleeve seams, and we measure the length from the highest point of the shoulder downward. For clothing with elastic or stretchy material, we provide the measurement without stretching it.
What should I do if the description doesn't include the measurement I need?
Contact us - we'll take the measurements. Provide the product code and the measurement you're asking about. We'll respond fastest via chat or through the contact form.
Can I try an item on before buying it?
Not in the online store, but you have 14 days to return an item without giving a reason - you can try it on at home and send it back if it doesn't fit. Removing the tag while trying it on does not affect your right to return it. You can also visit one of our physical stores and try it on there.
Order
Do I need to create an account to place an order?
No, you can buy without registering. However, an account gives you access to your order history, loyalty program points, and a club discount, so it's worth having one in practice.
How can I check my order status?
After logging in to your account, go to the orders tab. Once the shipment has been dispatched, we also send an email with a tracking number - you can then check the package status directly with the carrier.
Can I change or cancel my order?
Contact us as soon as possible - if the package hasn't been packed yet, changes can usually be made. Once the order has been shipped, it can no longer be modified, but you can always exercise your right to return it within 14 days.
Can I add something to an order I've already placed?
We don't automatically combine orders. If you'd like to add an item to a parcel that hasn't been dispatched yet, contact us immediately after placing the second order — we'll try to pack them together.
I haven't received my order confirmation. What should I do?
Check your spam folder and the “Promotions” tab in your inbox. If you can't find the message, contact us and provide the email address used for the order — we'll check whether we received your order and whether there's a typo in the address.
Can I get an invoice?
Yes, we issue invoices, and businesses can also receive receipts with a tax identification number. Enter your tax identification number when placing your order — once a receipt without a tax identification number has been issued, it is no longer possible to issue a business invoice for it. If you need an invoice but didn't provide your details with the order, contact us as soon as possible and provide your order number.
Payments
What payment methods do you accept?
- Payment card, BLIK and digital wallets — processed by Shopify Payments.
- PayPo — deferred payment under a separate agreement between you and PayPo.
- Traditional bank transfer to our bank account.
- Cash on delivery, when receiving the parcel from the courier — available only in Poland.
- Loyalty programme points and store credit — you can use them to pay for all or part of your purchase.
How long do I have to pay for my order?
For orders paid in advance, payment must be made within 7 days. After that, the order is cancelled and the items are put back up for sale. We’ll remind you by email before this happens.
Can I pay on delivery?
Yes, but only in Poland and only for InPost courier delivery. Cash on delivery is not available for international shipments or parcel locker deliveries.
Is shopping on the website secure?
Yes. Payments are processed by Shopify Payments, and we don't have access to your card number or online banking login details. The entire website uses an encrypted connection.
Is the delivery cost added to the price?
Yes, you can see the delivery cost in your cart before placing your order. It depends on the country, the selected delivery method and the order value. Some delivery methods qualify for free shipping above a certain threshold — your cart shows how much more you need to spend to reach it.
Delivery
How quickly do you dispatch orders?
We try to dispatch orders paid for by noon on the same business day; the remaining orders are usually sent the next business day. Every item is already in stock at our warehouse, so we don't need to order it in. We'll notify you by email when your parcel has been dispatched, together with its tracking number.
What delivery methods are available in Poland?
- InPost Parcel Locker — collect it at any time.
- InPost Courier — to the specified address.
- InPost cash on delivery - payment upon delivery.
- Pickup points in partner networks - you choose the specific point when placing your order.
- Personal pickup in Warsaw - always free.
Which countries do you ship to?
We ship to fourteen European Union countries and Ukraine: Czechia, Denmark, Estonia, Finland, France, Lithuania, Latvia, Germany, Romania, Slovakia, Sweden, Hungary, Italy, and Ukraine. If your country is not on the list, unfortunately we do not ship there.
Who delivers international shipments?
Depending on the country, delivery is available to parcel lockers and pickup points in partner networks, or by courier - Packeta, FoxPost, Hermes, DHL, UPS, InPost, or Nova Poshta. Available options are shown at checkout after you enter the delivery address.
How long does international delivery take?
Delivery time depends on the country and carrier - it is usually several business days from dispatch. The carrier provides the exact delivery date when tracking the shipment.
Are there any additional charges for shipping to Ukraine?
Yes, shipments to Ukraine leave the European Union's customs territory and are subject to customs clearance in the recipient's country. Any customs duties, taxes, and administrative fees are paid by the recipient, and delivery may take longer due to customs clearance.
The parcel hasn't arrived or arrived damaged. What should I do?
Write to us - we will handle the matter with the carrier, not you. If the packaging shows signs of damage, you can check the contents in the courier's presence and ask for a damage report, but this is not a condition for making a claim. The risk of loss or damage passes to you only when the goods are handed over.
I didn't collect the parcel and it was returned to you. What happens next?
We will contact you about resending the parcel or refunding your payment. The full terms are described on the Delivery and payment page.
Returns
Can I return used clothing?
Yes. The fact that the item is used and a one-of-a-kind piece does not exclude the right to withdraw from the contract. You have 14 days from receiving the parcel to request a return, without giving a reason and without waiting for our approval.
How much time do I have to return an item?
These are two separate deadlines: 14 days from receiving the goods to submit a withdrawal statement and another 14 days from submitting it to send the parcel. The sending date counts, not the date we receive it.
How do I request a return?
The simplest way is through the withdrawal form available in the store. You can also write to us or send a statement by post - all you need is a clear statement that you are withdrawing from the contract, along with your order number. Using the form is convenient but not mandatory.
What address should I send the goods back to?
To ul. Piwonińska 68, 08-443 Sobienie Jeziory. We accept only parcels sent directly to this address — we do not collect parcels addressed to parcel lockers, automated parcel machines, or pickup points. This does not apply to the Wygodne Zwroty service, where the label directs the parcel straight to our warehouse.
Can I return an item if I removed its tag?
Yes. You may inspect the goods as you would in a physical store — try them on and examine them. Removing the tag while trying the item on does not affect your right to return it. We also do not require a receipt or the original packaging.
When will I receive my refund?
Within 14 days of receiving your withdrawal statement. We may withhold the refund until we receive the goods or proof that they have been sent back — whichever happens first. That is why it is worth keeping the proof of postage.
How will I receive my refund?
Using the same payment method you used. If you would prefer to receive the funds as store credit, tell us clearly — it is your choice, not ours. You will not incur any fees related to the refund.
Can I exchange an item for a different size?
We do not offer exchanges because each item is available in a single piece — we do not have the same dress in another size. Return the item that does not fit and place a new order for the right one.
What cannot be returned?
The exhaustive list of exceptions is set out in § 11 of the Store Terms and Conditions. For our range, the only potentially relevant exception is goods delivered in sealed packaging that cannot be returned after opening for hygiene reasons — and only if the packaging has actually been opened.
What happens to my points when I make a return?
We deduct points earned for the returned item from your balance, while points used for payment are returned to your account. They do not expire.
Complaints
What is the difference between a complaint and a return?
A return means cancelling your purchase without giving a reason within 14 days. A complaint concerns a situation in which the goods have a defect that we did not mention in the description. For complaints, return shipping is at our expense.
Are used clothes covered by the warranty?
Yes. We are responsible for the goods’ conformity with the contract for two years from the date of delivery, and the fact that an item is used does not shorten this period. A complaint concerns defects that were not mentioned in the description — it does not cover signs of use that we described for the product.
How do I file a complaint?
Write to us, describe the defect and provide the order number. Ideally, include photos. We will respond within 14 days of receiving your notification, on paper or another durable medium. The rules are set out in § 12 of the Store Terms and Conditions.
Do I need a receipt to file a complaint?
No, you do not need a receipt - either for a complaint or a return. All you need is the order number, as we have your purchase history in our system. We also do not require the original packaging or tag.
What if you reject my complaint?
You can use out-of-court dispute resolution methods: mediation through the regional inspector of the Trade Inspection, a permanent arbitration court operating alongside that inspector, and free assistance from a district or municipal consumer ombudsman. You do not need our consent to seek the ombudsman's assistance.
Club and points
Who is a club member, and what do I get?
A club member is a customer who has an account with us and an active newsletter subscription. Membership is free, with no purchase thresholds or obligations, and gives you a permanent 10% discount on the entire online store range. Details are available on the Club Members page.
How do I join the club?
Create an account in the store and subscribe to the newsletter, then confirm your subscription in the message you receive from us. Without this confirmation, your subscription is not active. The 10% discount is applied automatically when you are logged in - you do not need to enter any code.
How does the loyalty program work?
For every 10 zł you spend, you receive 1 point, and each point is worth 50 groszy toward your next order. When you join, we add 10 points for creating an account and 10 points for confirming your newsletter subscription. Points can cover the price of products, but not delivery costs.
Do points expire?
Points remain valid indefinitely as long as you have an account with us. They expire only when the agreement for maintaining your account is terminated. The full terms are set out in the Loyalty Program Terms and Conditions.
Can discounts be combined?
No. During promotional campaigns, the more favorable discount for you applies - either the club discount or the promotional discount, not both at once. If a particular campaign works differently, we state this clearly in its announcement. Points work independently of discounts.
Does the club discount work in physical stores?
No, the 10% club discount applies only to product prices in the online store and does not cover delivery costs.
Account, newsletter and personal data
How do I create an account?
All you need is an email address. Create an account on the login page; no password is needed - you confirm your login with a code from the message.
What does the newsletter offer?
The newsletter contains information about new arrivals and special promotions, and is also a condition of club membership. You confirm your subscription by clicking the link in the message we send after you sign up. The rules are described in the Newsletter Terms and Conditions.
How can I unsubscribe from the newsletter?
With one click in the footer of any message from us. Unsubscribing does not delete the points you have collected, but it ends your club membership - you can sign up again at any time.
What do you do with my data?
We process it to fulfill and settle your order and to answer your questions. The purposes, legal bases, recipients, retention periods, and your rights are described in the Privacy Policy, while information about cookies can be found in the Cookie Policy.
How can I delete my account or data?
Contact us - we will review your request within one month. You can also request access to your data, have it corrected, or object to marketing.
Physical stores and personal pickup
Do you have physical stores?
Yes, we have physical stores - we have been in the second-hand business since the mid-1990s, and we launched our online store in 2020. You can read more about us on the About us page.
Where can I collect an order placed online?
At the Fajne Ciuchy store, ul. Pasaż Ursynowski 3 lok. 4, 02-784 Warsaw. Personal pickup is free, and the order will be ready for collection within 2 days of placing it. We will notify you by email when it is ready - please wait for this message before coming.
Are the goods in the online store the same as those in the physical stores?
The range comes from the same deliveries, but each individual item is unique and located in one place. So you cannot simply view a product shown on the website in a physical store - however, you can order it with the personal pickup option and view it when collecting it.
Contact
How can I contact you?
The quickest way is via the chat in the bottom-right corner of the page or through the contact form. You can also call us: +48 600 166 648, Monday to Friday from 7:00 to 15:00. We usually respond to messages within one business day.
I want to sell you goods wholesale. Who should I contact?
The rules for working with suppliers are described on the Suppliers page. Send your offer via the contact form, selecting the subject Product suppliers.
Where can I find your terms and conditions?
The full terms of the agreement are set out in the Store Terms and Conditions. The returns policy is described on the Returns page, while delivery and payment information can be found on Delivery and payment.
